If you are looking for information about us or
about this site, this is the right place. We will
post the most Frequently Asked Questions on this page
on a regular basis.
- What are CEUs?
- What is the Aiphone Training
- Who is The CMOOR Group?
- I have courses I would like to add to Aiphone Training Portal.
How do I get started?
- What if I forgot my account password?
- How do I find my current CEU status?
long do I have to take the course?
- Can I retake a course I purchased?
- How do I know my online credit card transaction
- What are my payment
- What proof do I have that I completed
and passed a course?
CEU stands for Continuing Education Units,
which is primarily a nationally recognized
method for granting credit to individuals
who seek further professional development.
Many industries, including the security industry,
require members who hold certifications
within the industry to maintain those certification
credentials by obtaining a certain number
of continuing education units (CEUs) each
year. CEUs ensure the student will stay up-to-date
on the latest trends, techniques and technologies.
One of the ways the industry stays current
is by encouraging its members to obtain CEUs
by taking classes that further their professional
2) What is the Aiphone
The Aiphone Training Portal is a new online service from The CMOOR
Group offering a full range of fully accredited
CEU courses, available 24/7 online, for as little as
$15 a course. The AiphoneTraining.com site is “for
security and by security” with training that
helps security professionals maintain their industry
certifications and provides online CEU courses on the
latest security industry topics.
3) Who is the CMOOR Group?
The CMOOR Group was founded by Chris Moorhead and
Connie Moorhead to provide the security, construction,
and architecture industry with customized eLearning
solutions, including curriculum development, instructional
design, media design, programming and consulting. Unique
to most custom content providers, CMOOR offers a full
Learning Management System (LMS) solution, technical
support for all users and a marketing program to promote
the launch and usage of new online programs. CMOOR
also provides Webinar solutions, over 1500 professional
development courses, core competency sales assessments,
and certified instructor-led training courses. Located
in Louisville, Ky., the company is privately held.
4) I have courses I would like to add to the Aiphone Training Portal.
How do I get started?
We are happy to help you get your courses
online! Click here for more
information or please contact us at 1 (800) 692-0200 x8111 or by email at email@example.com.
There is no fee for industry providers to place their
5) What if I forget my account password?
If you have forgotten your password, you can have
the site email it to you. Click the Support link in
the left navigation bar, and then click the link in
the Forgotten Password topic. Enter your email address,
click send, and then check your email. You should receive
your password in an automated email within a few minutes.
If you try this approach and are still having problems,
contact Technical Support at (502) 254-1506.
6) How do I find my current CEU status?
You can find your current CEU status – the number
of CEU’s you have per course, your test score,
and your certificate status – by logging into
the system and clicking the View My Transcript link.
From the Transcript page, you’ll also be able
to take the course, reprint a receipt or reprint your
7) How long do I have to take the course?
Courses have a 12 month time limit on them from
the date of purchase. After the 12 months have expired,
you can no longer take the course. If you would like
access to the same content again, you will need to
8) Can I retake a course I purchased?
You can retake a course as many times as you would
like within the 12 month timeframe. Please note
that each time you take a course, your previous test
score is reset and is irretrievable.
9) How do I know my online credit card transaction
The Aiphone Training Portal uses 128-bit SSL encryption
for its financial transactions. You can verify our
by double-clicking on the lock-icon that appears in
the lower-right of your browser when you are purchasing
a course. Double-clicking the lock icon will display
the certificate which is issued by Starfield Secure
10) What are my payment options?
The Aiphone Training Portal currently accepts VISA,
MasterCard and American Express. If you would like
to pay by Purchase Order or some other method, please
us at 502-254-1590.
11) What proof do I have that I completed and passed
At the end of each course, you will be given the
chance to print your site-generated certificate. You
can also come back at a later time and reprint the certificate from
your Transcript page. The certificate is proof that
you passed the course.